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Water, Sewer, and Refuse Billing


The Village conducts Utility Billing on a monthly basis. Inquiries regarding your water, sewer, and refuse bill or payment should be directed to the Finance Department by calling 815-207-4631 during the normal business hours 8:00 AM - 4:30 PM, Monday-Friday. 

General Information

To initiate new service, you may complete the Water/Sewer/Refuse Application form and return it to the Shorewood Water & Sewer Department.  Call (815) 207-4631 with any questions.

Customers are billed on a monthly basis for water, sewer, and refuse.  All bills for service shall be rendered as of the first day of the month succeeding the period for which the service is provided and shall be payable not later than the close of business on the twenty first (21st) day after the date of the bill.  If payment has not been received within 21 days of the billing date, a penalty of 10% of the amount of the bill shall be added to your account.  If your bill is more than 45 days delinquent from the date of issuance, a service shut-off notice will be issued and service will be discontinued as of the date of the notice.  Please contact the Water department at (815) 207-4631 to discuss payment arrangements; otherwise service will be discontinued. 

If service is interrupted for non-payment it will be restored only after all charges and reconnection fees have been paid.  

Customers (residents and businesses) should contact the Village if they notice a discrepancy between the readings on the inside meter and the outside remote register.  

Payment Options

Customers may pay their Utility bills:

  • In person at the Village Hall during normal business hours, M-F, 8 AM - 4:30 PM
  • Mail your payment to: Shorewood Municipal Utilities, PO Box 87946, Carol Stream, IL 60188-7946
  • Place in the Drive-up drop box at the rear of the Village Hall, One Towne Center Blvd. Shorewood, IL 60404
  • Via Direct Debit - The required authorization agreement may be obtained at the Village Hall or may be downloaded here.  A voided check indicating the bank account that is to be debited must be attached to the signed form.  Direct Debit must be activated prior to a billing and the Village requires at least 30 days prior to a change in a direct debit bank account.  The transaction will appear on your monthly bank statement and you will continue to receive Utility Bills from the Village indicating "Auto-withdrawal Do Not Pay".  Call 815-207-4631 for more information
  • Online - Click here to utilize the online bill pay option.  This function allows you to pay your bill online, receive electronic billing statements, and view prior billing statements.

Utility Rates

Water Service Rates
Customer TypeService ChargeRate
Residential - Inside Village$3.47$4.20 per 1,000 gallons
Residential - Outside Village$5.20$4.20 per 1,000 gallons
Commercial - 1" Service Line$11.55$4.20 per 1,000 gallons
Commercial - 1.5" or greater Service Line$19.08$4.20 per 1,000 gallons
   
Sewer Service Rates
Customer TypeService ChargeRate
Residential$11.98*$6.32 per 1,000 gallons
Commercial$17.18*$6.32 per 1,000 gallons
   
Water & Sewer Rehabilitation Fee  
Applied to all accounts  $6.00 per month 
   
Refuse Rates   
Residential Rate $24.29 per month 
Senior Citizen Rate** $21.29 per month

*includes 1st 1,000 gallons

**applies to residents age 65 and over.  To receive a senior citizen discount, please complete the form available here or at the Village Hall.  You may call the utilities department at (815) 207-4631 for more information