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Frequently Asked Questions

Police

Under the Freedom of Information Act (FOIA), we require a written request completed. You can pick up a form at the Police Department Monday-Friday 8:00 am to 4:30 pm or call 815-725-1460 for further information.  The form is available on our website at http://www.vil.shorewood.il.us/RECORD_REQUEST_FORM_PD_FOIA.pdf  

 

There is a $5.00 charge for all copies of Accident Reports. A written request from an insurance company with the $5.00 fee is accepted. The fee for incident reports are based on the information requested (generally between $5 and $20).

Any motor vehicle parked on any street in the village when the snow has accumulated 2" or more, until that snow has been removed from the street, are subject to a fine.

It is unlawful to have any dog which disturbs the peace by loud noises at any time of the day or night.

It is unlawful for any dog to run at large in the village at any time. Dogs should be securely held on a leash at any public area. There is no stray cat ordinance.

If you wish to appeal an ACT, you have five (5) business days after receiving the ticket. An Administrative Hearing Request Form must to be filled out. You can pick up a form at the Police Department Monday-Friday 8:00 am to 4:30 pm, get the form on the website, or call 815-725-1460 to have one faxed to you. Once the hearing form is filled out, it will be forward to the Administrative Hearing Officer who will contact you to set up an appointment.

All solicitors within the village must check in first with the Police Department to obtain a license. The fee is $50 for the first person and $35 for all other solicitors. Peddlers and solicitors dealing only in books, periodicals and publications will not pay a license fee. You can visit the Police Department to get the form, get it off the website, or call 815-725-1460 and have one faxed to you.

An Open Air Event Application should be filled out for any outdoor party, (block party, large family gathering, outdoor music event, etc.). This notifies the Village, Police Department, Fire Department, and the dispatch center of the possible need for additional services. Barricades are available for blocking off the street. You can visit the Police Department to get the form, get it off the website, or call 815-725-1460 and have one faxed to you.

You can pay your (ACT) in person at the Shorewood Police Department, 903 W Jefferson St., Monday -Friday 8:00 am to 4:30 pm.  You can use the drop box located at the main entrance or pay by mail using the envelope provided with your ticket.

The Village of Shorewood prohibits the off-street parking of vehicles larger than 3/4 ton. Additonally, the village prohibits the parking of any vehicle registered for an excess of 26,000 lbs. (class J registration) on any street, highway, public way or parkway. One wishing to park their motor vehicle on any street, highway, public way or parkway when the vehicle is registered in excess of 12,000 lbs. and up to 26,000 lbs. must receive permission to do so from the Vehicle Parking Commission of the Village of Shorewood.

The Village of Shorewood does not regulate the parking of commercial vehicles and vehicles with commercial lettering or logos in residential areas. 

Public Works

New regulatory sign installations must first be reviewed by the Villages Traffic Engineer and approved by him/her and the Village Board. Please complete a service request and a work order will be initiated.

Streets in the Village are plowed in order of priority. First priority streets are snow emergency routes, emergency services areas, school routes & all main arteries. Second priority is all alternate streets, and third priority are dead ends and cul-de-sacs. Please be patient with us during these times, we are getting around streets as fast as possible.

The Village has personnel standing by 24 hours a day, seven days a week, to assist customers with water and sewer emergencies. For any public works related emergency, call the Public Works Department at (815)725-2150 ext. 202 during normal business hours and at 725-4636 after 4:30 pm and on weekends

Parkway trees are trimmed during the winter months between December and March. If there is a hazard call Public Works at 815-725-2150 ext. 202 to have the area inspected and scheduled for tree trimming.

If you notice a street light out, please call the Public Works Department at 815-725-2150 ext 202 to report its location with the address. If the pole or fixture has been damaged by an accident that has left wires exposed, there is a danger of electrocution please call 911 to report the damage.

Please complete a service request by calling (815)725-2150 ext. 202 and a work order will be initiated.

Please complete a service request by calling (815)725-2150 ext. 202 and a work order will be initiated to have the area inspected and determine if the area is deemed a safety hazard. The Village is responsible for repairing/replacing damaged sidewalks deemed a safety hazard. However, the Village will only repair those sidewalks that are deemed a safety hazard by the Public Works Department. The Village will not repair sidewalks for cosmetic purposes.

Garbage and Recycling are picked up every Tuesday . Please have all of your refuse, recycling and yard waste (April 1 through November 30) materials out for collection by 6:00 AM on that date.

No. Sweeping leaves into the gutter could cause sewer inlets to get plugged up. Leaves must be raked to the edge of the street or curb for pick up.

The streets are swept once per month during the summer, spring, and fall months.

The different colored flags or spray paint on the street/grass signify the location of underground water, sewer, gas, phone and electrical lines. The different colors and the corresponding facility are as follows: Blue-Water, Orange-Phone, Green-Sewer, Red-Electric, Yellow-Gas. White spray paint signifies the area in which digging or excavation is to be performed.

Leaf pick-up begins in September or October dependent upon when the leaves begin to fall from the trees. A total of four leaf crews operate at the same time in the Village during leaf pick-up: Two crews work on the North side of Route 52 while the other two crews work on the South side of Route 52. The leaf crews begin on the East side of the Village and work their way West towards the Villages border.

The public works department will remove dead animals from Village streets or parkways. If the dead animal is located on private property, call 815-941-9411 or 815-725-0730 for removal of the dead animal by a private firm.

The Village of Shorewood is a member of J.U.L.I.E., the utility location system that provides contractors, excavators and homeowners with a free service. To locate utilities, call the toll-free phone number (1-800-892-0123).Homeowners and excavators planning to dig or alter the surface of the ground, must call and use this free service. J.U.L.I.E. telephone operators are on-call 24 hours a day, 7 days a week, 365 days per year. According to State Statutes, the person who is actually doing the digging (excavators/contractors) is responsible for notifying J.U.L.I.E., not the homeowner for whom the work is being done.

Contact the Water and Sewer Department at (815) 207-4631 during normal business hours or call 815-725-4636 after hours

Most problems with sluggish drain areas are caused by problems with the homeowners sewer line. Unless there is reason to suspect otherwise, we recommend that you contact a plumber or drain cleaner to restore sluggish or blocked drains. If the blockage is in the Village maintained portion of the sewer line call the Water Department at (815)207-4631 and we will investigate.

If you notice a water leak, contact the Water Department at (815)207-4631 between the hours of 8am to 4:30pm. After normal business hours, call (815)725-4636 to inform emergency water and sewer personnel.

Contact the Water and Sewer Department at (815) 207-4631 during normal business hours.

If you need your water service temporarily shut off, contact the Water Department at (815 )207-4631 during normal business hours. If after business hours call (815)725-4636.

Property owners can water on odd or even days based upon your address and will only be allowed to water between the hours of 6:00 a.m. and 10:00 a.m. and 6:00 p.m. and 10:00 p.m. on those days. New homeowners who have recently seeded or sodded their lawn may apply for a watering permit. A watering permit will only be issued before June 15th and after Sep 15th. Violators will be issued fines.

Please contact the Water department at (815) 207-4631. Please leave your name, address and phone number This could possibly be a leak in the water system outside of your house.

Community Development

The schools for Shorewood residents is listed on the village's website under community links.

Building permits are required for home improvements including room additions,basement remodeling, interior alterations that include plumbing work, electrical work, or new walls and accessory structures such as fences, pools, gazebos, decks and back-up generators.  When in doubt please ask to whether your project needs a permit, Contact the Building Division at 815-553-2310.

No.  For all fire inspections and plan reviews, please contact the Troy Fire Protection District at 815-773-2961.

Administration

Requests must be in writing and should be sent to the attention of the Village Clerk at Shorewood Village Hall, One Towne Center Blvd., Shorewood, IL, 60404. Please note that there is a different FOIA form for the Police department. Forms are online at www.vil.shorewood.il.us on the Forms and Applications page

Contact the Village Administrator's office at 815-725-2150 ext. 202.

Finance

No.

No

Check or Cash Payments are accepted at the Village Hall M-F 8:00-4:30.
Place in the Drive-up drop box at the rear of the Village Hall, One Towne Center Blvd., Shorewood IL 60404
Via Direct Debit - The required authorization agreement may be obtained at the Village Hall or
 online at http://www.vil.shorewood.il.us/UtilityBill_DirectPaymentProgram.pdf.
Credit card payments can be made on online at http://www.vil.shorewood.il.us/residents/utilities.aspx.

New residents should call the Village Hall Finance Department at (815)207-4631 to arrange for water, sewer, and refuse service to be placed in their name. Application forms are also available online at http://www.vil.shorewood.il.us/residents/forms/default.aspx.aspx

For the current Village's property tax rate go to our website at  http://www.vil.shorewood.il.us/departments/finance/tax_information.aspx.

All questions regarding your water bill should be directed to the Utility Billing Clerk in the Finance Department at (815) 207-4631

Contact Troy Township Assessor’s Office at 815-744-5803 or access their website at http://www.troytownship.com/assessor.aspx

The current Water/Sewer rates for Village of Shorewood are on our website at http://www.vil.shorewood.il.us/departments/finance/utility-building.aspx   

Park

We have multiple parks with pavilions available for rent for events and parties. They can accommodate large and small groups and are available on a first come/first served basis. Applications and a full listing of fees and rules are available on the Parks & Recreation section of this website.

Yes, we do! Classes for young children, youth, adults and seniors are offered all year round at multiple locations throught Shorewood. A full listing of offerings are delivered 3 times per year on a seasonal basis to every hoursehold and business in the VIllage. Additionally, a copy of the current Program Guide is available online in the Parks and Recreation sectino of the website.

You can either stop in at the Village Hall, or mail in your registration form and payment.

Operating in tandem with the Village, The Shorewood Soccer League and the Minooka Baseball/Softball League use Four Seasons Park as their "Home Base". You can find information about how to sign up with them in our Program Guide and Online.

All dance participants in our classes have the opportunity to be part of the "Shorewood Stars" Concert and Recital scheduled during our Summer In Shorewood Outdoor Concert Series.

Trips are treated exactly as if they were classes offered by the Village. You can sign up using our regular registration form either in person, by mail or online.

Unfortunately, sometimes classes may be cancelled due to the minimum required participants not being met, weather concerns for outdoor classes/events or an instructor emergency. When you register for your class, you provide us with your phone number and your email address. We will always attempt to reach you by both avenues to make sure that you are aware of your class status. We also make notifications of cancellations, modifications or venue changes on our Facebook Page and our website. You can even sign up for our text messages by texting the code "T862" to 36000 to receive notifications on your phone.

We have a whole calendar full of them! Whether it is a one day event like our Family Field Days, Amazing Bike Race, Oktoberfest or Autumn Fest with Hay Rides and a Costume Party or multiple day events like Crossroads Fest or our Summer Series that bring a Free concert or movie in the park every Thursday, you can find them all listed in the current season's Program Guide, on our Facebook Page or in the "Upcoming Events" section of the Village Website.

Yes, you can. Town Center Park and West Shore Park have designated fishing piers to make fishing even easier. The Lakes in Town Center Park and Four Seasons Park have been stocked and have been known to produce some really big fish! However, all fishing in the parks are at your own risk. NO ICE FISHING IS ALLOWED. We highly recommend wearing certified life vests and you must supervise children at all times. If you want to introduce your family to the sport, please join us on our Fishing Derby Day ( see current events calendar for dates and time) when we encourage safe fishing practices for the whole family. A segment of the day is set aside for those families in Shorewood with special needs. Please call us to register for your spot.

The Village does not have a public pool. However, we have two Splash Pads . One is at Town Center Park and one is at West Shore Park. Each facility has a shade pavilion and rinse off shower facilities. They are planned to be open from Memorial Day until Labor Day. Extended operation may exist if weather permits.

We would be very grateful to have your assistance! We have opportunities to help with crafts and classes, gardening and parks beautification projects and Special Events that could use your time and talents! Please contact us at 815-741-7710 to begin the process of application.

If a class has an age requirement, it will be listed with the individual class information in the Program Guide. No exceptions will be made.

Yes, you can although some events, classes or rentals may designate a non-resident fee. Where applicable, those fees as shown with a "NR" in the Program Guide.