Finance - Utility Billing
General Information
Customers are billed on a monthly basis for water, sewer, and refuse. All bills for service shall be rendered as of the first day of the month succeeding the period for which the service is provided and shall be payable not later than the close of business on the twenty first (21st) day after the date of the bill. If payment has not been received within 21 days of the billilng date, a penalty of 10% of the amount of the bill shall be added to your account. If your bill is more than 45 days delinquent, a service shut-off notice will be issued and service will be discontinued as of the date of the notice. Please contact the Water department at 815-725-2150 X 32 to discuss payment arrangements; otherwise service will be discontinued.
If service is interrupted for non-payment it will be restored only after all charges and reconnection fees have been paid. Unpaid accounts will be sent to a collection agency and a lien will be placed on your property.
Customers (residents and businesses) should contact the Village if they notice a discrepancy between the readings on the inside meter and the outside remote register. Also customers who are moving must call the Village to schedule an appointment for a final reading and provide information on the new utility customer.
If you have experienced a larger than anticipated utiilty bill, please consider several potential causes for an increase in your water bill. Watering your yard and landscaping, hosting overnight guests, and major holidays. Often, the most common reason is a "running" toilet. To determine if your toilet is running, put a few drops of food coloring in the back of the toilet tank and wait 30 minutes. Do not flush. If colored water appears in you toilet bowlk, the toilet is using water unnecessarily and requires repair.
