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Coronavirus Disease (COVID-19) Updates 

Governor Pritzker issued a Stay at Home Order beginning Saturday, March 21 at 5:00 pm and extending through Tuesday, April 7th. As of June 26th, Illinois will move into Phase 4 of the Restore Illinois Plan.

January 21st Update: Region 7 has moved from Tier 3 Mitigations into Tier 1 Mitigations  in Phase 4 of the Restore Plan.

What does this mean for Shorewood Residents? HERE is what you should know.

Local Updates

Village Services - In response to the COVID-19 pandemic, the Village of Shorewood took immediate steps to protect the health of residents and employees. Village Hall reopened with regular business hours on Monday, January 25th. Regular business hours resumed M-F from 8:00 am - 4:30 pm. Phone handling returned  to normal. Calls can be made to the Village Main Line as well as each department. For a list of department contacts please click HERE.

All visitors will be required to wear a face covering when in the building. Please utilize the stanchions and 6 foot markings for waiting distance. Staff will be doing their part to provide a safe environment for business to take place.

Shorewood Businesses – With the Governor’s mandate to close all dine-in operations for bars, restaurants, coffee shops, etc. through June 30th, our business community needs your support more now than ever!  These are the businesses that have sponsored or provided donations to local social, civic and youth organizations for years.  Please consider buying local for all your essentials, when possible, and ordering carry-out, delivery or drive-thru to show Shorewood restaurants some love.  We have compiled a list of modified business operations HERE.  Note that with the Governor's Order to "Stay At Home," some businesses that are not "essential" should be closed.  Be sure to check their website or call the business before heading out.

Shorewood Parks - All of Shorewood trails and paths are open for walking, biking and running etc. Please follow the social distancing guidelines and remain 6 feet apart.  Shorewood Disc Golf course is now OPEN following social distancing guidelines. Shorewood Tennis Courts are now OPEN following Tennis Guidelines provided by the state. Shorewood Softball/Baseball fields, playgrounds and splash pads are now open in phase 4. Parks Update

Schools – Governor Pritzker ordered the closure of all Illinois K-12 public and private schools through the end of the school year.  Check individual school websites for detailed information about closures, meal programs and e-learning opportunities.  At this time, daycare homes are permitted to remain open if they serve 6 children or less.  Daycare centers must apply to be an emergency child care provider in order to operate during the Governor's Stay at Home order.  Click HERE to find a list of licensed Emergency Child Care providers.

In addition to the utilities listed below, The National Digital Inclusion Alliance has compiled information on providers and programs offering free or low-cost broadband.

Village of Shorewood Water Billing 

Utility Billing

    • The Village is transitioning back to normal billing practices. Specifically:
      • Resume the imposition of the 10% late fee for all past due accounts as of July 21st.
      • Resume shut-offs for past due accounts as of August 18th unless a payment plan is established.

                  For questions regarding your account or for information on a payment plan, please call 815-207-4631

ComEd - Offering Bill Payment Assistance to Eligible Customers through December 31, 2020. Click Here for more information

  • Conduct regular business with ComEd 24/7 using  

    • Make a payment at
    • Make payment arrangements at
    • Report an electric outage at
    • Learn about assistance programs at
      • If customers are struggling to pay their energy bill, they should contact ComEd as soon as possible at 800-334-7661 or visit, for financial assistance programs and flexible payment options. These offerings can help reduce budget strain for eligible customers, particularly during this time when some customers face unforeseen circumstances.
    • Get tips on saving energy while working from home at
    • Learn about other ways we support our communities

Nicor - Suspended service disconnections continues for non-payment, effective immediately for both residential and commercial customers.

Waste Management - Maintaining a standard collection schedule for trash and recycle, and we are not experiencing any collection interruptions. If circumstances change that may impact our ability to provide services as scheduled, we will provide prompt updates to our customers and communities.However, effective immediately the following changes are being implemented until further notice:

    • Effective immediately, we are temporarily suspending the handling of incoming residential calls into our contact center, as we adopt social distancing, to help prevent the spread of the COVID-19. Our goal is to resume the residential call handling as soon as possible through a work from home program of our residential agents. In order to achieve this, the company has made technology investments of equipment to prepare our agents to work remotely.  
    • The At Your Door pick-up service will continue to be available. For more information, click HERE
    • Bulky item collection -including scheduled events or extra call in service for bulky items, such as large items outside the cart resumed May 12
    • Yard Waste Pick-Up will run through the last Tuesday in November - for more guidelines on yard waste pick up click HERE


COVID-19 Information and Resources

State of Illinois Updates – Governor Pritzker created a website to centralize the state’s evolving response to the COVID-19 pandemic.  The website includes news, prevention information, preparation efforts, FAQs, resources and more information about coronavirus.  Stay informed at

Village of Shorewood Emediate Cure Quick Care - Testing for the COVID-19 is now available at Emediate Cure Quick Care.  Click HERE for more information.  

COVID-19 Testing Sites- Click HERE

COVID-19 Vaccine Locations and Eligibility - Click HERE

Governor Pritzker's Press Release: COVID-19 Vaccination Website - Click HERE

Will County COVID-19 Contact Tracing - The Will County Health Department has announced they have begun a process of "Contact Tracing" in response to the COVID-19 pandemic.  This process is being conducted by members of the WCHD staff and entirely handled by phone.  Click HERE for complete information.

Will County COVID-19 Response Website - this website combines multiple sources of information for Will County serving as a hub for Will County information during the pandemic.  Stay informed at

Public Health Resources:  The following resources are provided for guidance related to the COVID-19 pandemic.  If you are experiencing symptoms, click HERE.

Will County Health Department COVID-19 Vaccine Distribution and Safety Information - Click HERE

Mental Health Matters: Click HERE for Tips on Taking Care of Your Mental Health Amid the COVID-19 Pandemic

Business Assistance Resources and Guidance – We have compiled a list of Available Resources for businesses that are impacted by the COVID-19 pandemic.  In addition to sharing the available support services, we have also created a list of Business Updates.  Contact Kelley Chrisse at (815) 741-7708 or to add or update your business information.  This list is shared with the community via e-blasts and on social media.  Be sure that your business information is updated.

Essential Businesses & Operations - The Illinois Department of Commerce & Economic Opportunity (DCEO) has released an FAQ which includes what businessses and operations are considered essential. Click HERE for FAQ and HERE for a flowchart to assist in determining if your business is essential.  Questions about essential businesses and activities can be directed to the DCEO hotline at (800) 252-2923 or  Complaints about non-essential businesses operating during the Stay at Home order can be submitted HERE.

Income Tax Deferred Payments - The Treasury Department, Internal Revenue Service and Illinois Department of Revenue are providing special tax filing and payment relief to individuals and businesses in response to the COVID-19 Outbreak.  As of March 20, 2020 the deadline for payment of federal income taxes has been extended to July 15, 2020. On March 25, 2020 the Governor extended the date to file and pay Illinois income taxes to July 15, 2020.  For more information on federal tax payments click HERE and for state tax filing guidance click HERE.

Paid Sick Leave and Family and Medical Leave - The Families First Coronavirus Response Act establishes a federal emergency paid-leave benefits program to provide payments to some employees.  It requires employers with fewer than 500 employees to provide two weeks' worth of paid sick leave if employees are unable to work because they're subject to quarantine or isolation, are experiencing symptoms of COVID–19, are caring for someone who is in quarantine or isolation and/or have children in schools that have closed.  Employers themselves will receive tax credits to offset the costs of providing this paid leave.  The legislation also gives up to three months of paid family and medical leave, equivalent to no less than two-thirds of the person's pay.  Click HERE to learn more.

Unemployment Benefits - Unemployment benefits may be available to some individuals whose unemployment is attributable to COVID-19.  The Illinois Department of Employment Security (IDES) recently adopted emergency rules to try to make the unemployment insurance system as responsive to the current situation as possible.  Click HERE for a list of FAQs related to unemployment as a result of the COVID-19 pandemic.  Additional information about filing for unemployment can be found HERE.  The federal government is providing an unemployment stimulus, which is summarized HERE.  This benefit can be up to $600/week until July 31, 2020 on top of the State's unemployment benefits, if eligible.  The federal stimulus will provide benefits to independent contractors, self-proprieters and other workers not typically eligible for unemployment benefits.

Local Resources:

  • Resource List During the COVID-19 Pandemic has been published by Troy Township that outlines resources for seniors and vulnerable populations as well as support for utility bills, food sources and financial assistance/unemployment, which is available HERE.
  • Coronavirus Community Resource Guide has been published by Representative Underwood that provides local, state, and federal resources, which is available HERE.
  • Guide for Consumers Struggling to Repay their Debts has been published by the Illinois Department of Financial and Professional Regulation that includes a summary of major relief options for debts such as mortgagesa and student loans, which is available HERE.
  • United Way of Will County:
  • Will County Crisis Line - United Way of Will County
    • Sunshine Program - They will assist with wellbeing checks, medication reminders, and more for the elderly
    • -  They are providing services such as counseling & support, information & referral, suicide prevention, and more
  • Will County Senior Services - For assistance with food, medicine, household supplies and transportation for Will County Seniors, contact (815) 723-9713 or visit them ONLINE
  • Will County Domestic Violence & Social Services Resources - For Hotline services, shelters, and more click HERE
  • IDPH Available Services for Domestic Violence, Sexual Assult Survivors
    • Illinois Domestic Violence Hotline - For those whose residence is or becomes an unsafe place please call: 1-877-863-6338
    • Pritzker Administration Expands Available Services for Domestic Violence, Sexual Assault Survivors. Click HERE to learn more.
  • Employment Opportunities - visit our Virtual Job Fair webpage for job opportunities in Shorewood
  • Let's Face It Program - launched by Representative Batinick to encourage local restaurants and businesses to require employees to wear face coverings while at work. Click HERE to learn more.