Americans with Disabilities Act | Village of Shorewood

Notice Under the Americans with Disabilities Act

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), the
Village of Shorewood will not discriminate against qualified individuals with disabilities on the basis of
disability in its services, programs, or activities.

Employment The Village of Shorewood does not discriminate on the basis of disability in its hiring or
employment practices and complies with all regulations promulgated by the U.S. Equal Employment
Opportunity Commission under title I of the ADA.

Effective CommunicationThe Village of Shorewood will generally, upon request, provide appropriate aids
and services leading to effective communication for qualified persons with disabilities so they can
participate equally in Village of Shorewood programs, services, and activities, including qualified sign
language interpreters, documents in Braille, and other ways of making information and communications
accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and ProceduresThe Village of Shorewood will make all reasonable
modifications to policies and programs to ensure that people with disabilities have an equal opportunity to
enjoy all of its programs, services, and activities. For example, individuals with service animals are
welcomed in the Village of Shorewood offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies
or procedures to participate in a program, service, or activity of the Village of Shorewood, should contact
the office of Noriel Noriega, ADA Coordinator, nnoriega@vil.shorewood.il.us as soon as possible but no
later than 48 hours before the scheduled event.

The ADA does not require the Village of Shorewood to take any action that would fundamentally alter the
nature of its programs or services, or impose an undue financial or administrative burden.
Complaints that a program, service, or activity of Village of Shorewood is not accessible to persons with
disabilities should be directed to Noriel Noriega, ADA Coordinator, nnoriega@vil.shorewood.il.us.

The Village of Shorewood will not place a surcharge on a particular individual with a disability or any
group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable
modifications of policy, such as retrieving items from locations that are open to the public but are not
accessible to persons who use wheelchairs.

Link to PDF: Notice Under the Americans with Disabilities Act

Grievance Procedure

This Grievance Procedure is established to meet the requirements of the Americans with
Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging
discrimination on the basis of disability in the provision of services, activities, and programs
by the Village of Shorewood. The complaint should be in writing and contain information about
the alleged discrimination such as name, address, phone number of complainant and
location, date, and description of the problem. Alternative means of filing complaints, such as
personal interviews or a tape recording of the complaint will be made available for persons
with disabilities upon request. The complaint should be submitted by the grievant and/or
his/her designee as soon as possible but no later than 60 calendar days after the alleged
violation to the ADA Coordinator previously identified.

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or their designee
will meet with the complainant to discuss the complaint and the possible resolutions. Within
15 calendar days of the meeting, the ADA Coordinator or their designee will respond in
writing, and where appropriate, in a format accessible to the complainant, such as large print,
Braille or audio tape. The response will explain the position of the Village of Shorewood and
offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator or their designee does not satisfactorily resolve the
issue, the complainant and/or his/her designee may appeal the decision within 15 calendar
days after receipt of the response to the Village Manager or his/her designee. Within 15
calendar days after receipt of the appeal, the Village Manager or his/her designee will meet
with the complainant to discuss the complaint and possible resolutions. Within 15 calendar
days after the meeting, the Village Manager or his/her designee will respond in writing, and,
where appropriate, in a format accessible to the complainant, with a final resolution of the
complaint. All written complaints received by the ADA Coordinator or their designee, appeals
to the Village Manager or his/her designee and responses from these offices will be retained
by the Village of Shorewood for at least three years.

Link to PDF: Grievance Procedure

ADA Transition Plan

The Village of Shorewood is committed to ensuring all community members and visitors have appropriate access to facilities with the Village, including private businesses such as entertainment, lodging, medical, restaurant, and shopping establishments. This document has been created to specifically cover accessibility within the public rights of way and does not include information on Village programs, practices, or building facilities not related to public rights of way.

Link to PDF: ADA Transition Plan