Utility Billing

Water, Sewer, and Refuse Billing
The Village conducts Utility Billing on a monthly basis. Inquiries regarding your water, sewer, and refuse bill or payment should be directed to the Finance Department by calling (815) 207-4631 during the normal business hours 8:00 a.m. - 4:30 p.m., Monday-Friday. 

General Information

• To initiate new service, please fill out the form available HERE
• To discontinue service, please fill out the form available HERE

Customers are billed on a monthly basis for water, sewer, and refuse.  All bills for service shall be rendered as of the first day of the month succeeding the period for which the service is provided and shall be payable not later than the close of business on the twenty first (21st) day after the date of the bill.  If payment has not been received within 21 days of the billing date, a penalty of 10% of the amount of the bill shall be added to your account.  If your bill is more than 45 days delinquent from the date of issuance, a service shut-off notice will be issued and service will be discontinued as of the date of the notice.  Please contact the Water department at (815) 207-4631 to discuss payment arrangements; otherwise, service will be discontinued. 

If service is interrupted for non-payment it will be restored only after all charges and reconnection fees have been paid.  

Customers (residents and businesses) should contact the Village if they notice a discrepancy between the readings on the inside meter and the outside remote register. 

Payment Options

Customers may pay their Utility bills:

• In person at the Village Hall during normal business hours, M-F, 8:00 a.m. - 4:30 p.m.
• Mail your payment to: Shorewood Municipal Utilities, PO Box 87946, Carol Stream, IL 60188-7946
• Place in the Drive-up drop box at the rear of the Village Hall, One Towne Center Blvd. Shorewood, IL 60404
• Via Direct Debit - The required authorization agreement may be obtained at the Village Hall or may be downloaded here.  A voided check indicating the bank account that is to be debited must be attached to the signed form.  Direct Debit must be activated prior to a billing and the Village requires at least 30 days prior to a change in a direct debit bank account.  The transaction will appear on your monthly bank statement, and you will continue to receive Utility Bills from the Village indicating "Auto-withdrawal Do Not Pay".  Call (815) 207-4631 for more information.
• Online - Click here to utilize the online bill pay option.  This function allows you to pay your bill online, receive electronic billing statements, and view prior billing statements.

Utility Rates

*applies to residents aged 65 and over.  To receive a senior citizen discount, please complete the form available HERE or at the Village Hall.  You may call the utilities department at (815) 207-4631 for more information.

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